Privacy Policy

Thanks for shopping with us.  Your privacy is important to us, so we acknowledge and are committed to protecting your privacy, as well as that of other third parties who provide personal data to us. The following Privacy Policy outlines the information we collect about you, how we use the information and the choices you have to review or restrict this. By using any of our services, you confirm you have agreed to our Terms and Conditions and read and understood this Privacy Policy.

Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information.

When we say “personal information” or “personal data” we mean identifiable information about you like your name, e- , address, telephone number, payment information, support queries, community comments and so on.  Our Privacy Policy applies to your personal information regardless of the way in which we collect it, for example, whether it is collected via our website, when you contact our customer service team or visit one of our social media platforms

How we collect your personal information

• We collect personal information from you in a number of ways, including:
• when you send us an e-mail, “contact us” message or make any other form of written enquiry;
• via our official social media pages that we control, such as the official pages  Facebook,  and Instagram;
• when you commence the checkout process or purchase a product;
• when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we (or one of our agents) conduct;
• when you sign up to receive our newsletters or other marketing content; or
• when you submit an application for employment with us.
• We also collect personal information from third parties, for example:
• your friends via a refer a friend promotion;
• our commercial partners with whom we organise discounts or other promotional arrangements for members and customers;

How we use your data

The primary purpose for our use of your data is to operate our websites, provide you with our services in store and online and to manage our relationship with you. We also use your personal data for other purposes which may include the following:

• to provide you with products and services that you have requested from us
• to answer your questions and provide you with information or advice
• to communicate and market, including providing you with information about products and services, special offers, discounts, competitions and events which might interest you and in accordance with your marketing preferences
• to display targeted advertising to you online – through our own websites or through third party websites and their platforms
• operational communications like changes to our website and services
• to enhance our website and services
• to protect you so that we can detect and prevent any fraudulent or malicious activity
• to analyise, aggregate and report
• to produce aggregated and anonymised analytics and reports which we may share publicly or with third parties

How we keep your data safe

We understand the importance of your personal data and have a Data Security Policies in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. 

Correction of your Personal Data

If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through full name, date of birth and email address to ensure that personal data we hold is not improperly accessed